1. ORDERING
1.1 Do I need to create an account to place an order?
Yes, creating an account is necessary. You can easily place your order as a user. Because, creating an account allows you to save your details, track orders, and enjoy a faster checkout experience in the future.
1.2 How can I create an account?
Click on the “Login / Register” option on our website and select “Create Account”. Fill in your basic details and your account will be ready in just a few steps.
1.3 How do I place an order?
Browse our collections, select your desired products, and add them to your cart. Once you are ready, proceed to checkout, provide your shipping details, and confirm your order.
1.4 Why can’t I add a product to my cart?
Products can only be added if they are currently in stock. If an item becomes temporarily unavailable, it may already be reserved or sold out.
1.5 What payment methods do you accept?
We currently offer Cash on Delivery (COD) for customer convenience. Additional payment options may be introduced in the future.
1.6 Can I cancel or modify my order after placing it?
Orders can only be modified or cancelled before dispatch. Once the order has been processed or shipped, changes may not be possible. Please contact our support team immediately for assistance.
1.7 How do I use a discount or promo code?
Enter your discount code at checkout in the “Coupon Code” field and click apply before placing your order.
1.8 How will I know my order is confirmed?
Once your order is successfully placed, you will receive a confirmation message or email with your order details.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
Orders are usually processed within 1–2 business days after confirmation, excluding weekends and public holidays.
2.2 How long does delivery take?
Estimated delivery time:
- Major cities: 3–5 business days
- Other areas: 5–7 business days
Delivery timing may vary during sales, holidays, or due to courier delays.
2.3 Can I track my order?
Yes, once your order is dispatched, tracking details will be shared with you through SMS or email where applicable.
2.4 What are the shipping charges?
Shipping charges may vary depending on your location and order size. Any applicable charges will be shown during checkout.
2.5 Can I change my delivery address after placing an order?
If your order has not yet been dispatched, we may be able to update your address. Please contact our support team as soon as possible.
2.6 What should I do if an item is missing from my order?
Please contact our customer support team with your order number and details, and we will resolve the issue promptly.
2.7 What if I receive a damaged or defective item?
If you receive a damaged or defective product, please contact us within 7 days and share clear images of the issue. Our team will assist you with an exchange process.
2.8 What if I receive the wrong product?
Please contact our support team with your order information and product images, and we will arrange the correct replacement.
2.9 Can I exchange a product for a different size or color?
Exchanges depend on product availability. Customers are advised to contact our support team for exchange assistance.
2.10 What if I have not received my parcel?
If your parcel has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.
2.11 Is there an Open Parcel Before Payment option?
Yes. For customer satisfaction and transparency, Baaftah allows customers to open and check their parcel before making payment to the courier.
2.12 Will there be extra charges for re-delivery?
Additional delivery charges may apply if delivery attempts repeatedly fail due to customer unavailability or incorrect information.
2.13 Who can I contact for delivery-related issues?
For any shipping or delivery concerns, customers can contact our support team through our Contact Us page, email, or phone number provided on the website.
3. RETURNS & EXCHANGES
3.1 What is your return and exchange policy?
We offer exchanges for damaged, defective, or incorrect products within 7 days of delivery.
3.2 What conditions must be met for exchange?
Products must be unused, unwashed, include original tags and packaging, and be returned in original condition.
3.3 Do you offer refunds?
Currently, Baaftah does not offer refunds for change of mind or personal preference.
3.4 Are sale items eligible for exchange?
Sale and discounted items are generally non-returnable and non-exchangeable unless received damaged or incorrect.
3.5 How do I request an exchange?
Contact our customer support team with your order number, issue details, and product images. Our team will guide you through the exchange process.
4. GENERAL QUESTIONS
4.1 Are product colors exactly the same as shown in pictures?
We try our best to display product colors accurately. However, slight color differences may occur due to lighting and screen settings.
4.2 How can I contact Baaftah customer support?
You can contact us through email, phone number, social media platforms, or the contact form available on our website.
4.3 Are your products stitched or unstitched?
Product details are clearly mentioned on each product page. Please read the description carefully before placing your order.
4.4 Do you launch new collections regularly?
Yes, Baaftah frequently introduces new arrivals and trendy collections to keep your wardrobe updated with the latest fashion styles.